Examples of When a Travel Agent must Contact Global Sales Support or Delta Reservations for Assistance with a Name Correctionġ. The travel agent may correct the first and last name, enter the required OSI and reissue the ticket no waiver code is required. TAYLOR/ROSS should be ROSS/TAYLOR) on the ticket. The customer’s first and last names are inverted (e.g. No waiver code is required because this is an addition to the last name and not a complete change.ĥ. The travel agent may correct the last name to SmithAnderson, enter the required OSI and reissue the ticket. The customer advises that her government-issued identification includes her combined last name of Smith-Anderson. A ticket is issued in the name of SMITH/ELIZABETH. The travel agent may correct the last name because only two letters, “y” and “e,” are different from the original spelling (up to three letters may be corrected), enter the required OSI and reissue the ticket no waiver code is required.Ĥ. The customer calls to say his name is spelled Smythe. A ticket is issued in the name of SMITH/ROBERT. A travel agent may add the middle name, enter the required OSI and reissue the ticket no waiver code is required.ģ. A customer requests that his middle name be added to the ticket no correction is needed to the first or last name. A travel agent can make the correction to the first name, enter the required OSI and reissue the ticket no waiver code is required.Ģ. The customer needs to change their first name from Jim to James to match their government issued ID. A customer has a round trip ticket from Salt Lake City to Los Angeles, and all flights are operated by Delta. Examples of When Travel Agents may Make Name Correctionsġ. It is necessary to enter a new SSR DOCS containing the SFPD for the passenger after the correction to the name has been made. If a passenger name has been changed or corrected in a PNR that contains Secure Flight Passenger Data (SFPD) information, the SSR DOCS will be removed from the PNR. PAUL/HENRYMR to HENRY/PAULMR - call Delta for assistance.ALEXANDER/CAIX to CAI/ALEXANDERX – call Delta for assistance.TAYLOR/ROSSJOHN to ROSS/TAYLORJOHN – call Delta for assistance.MR, MS, MRS) is included in the name field and the first and last names are inverted you will need to contact Delta for assistance. Important! If a middle name, initial or title (e.g. OSI DL NAME CORRECTION FIRST AND LAST NAME INVERTED.For example, TAYLOR/ROSS should read ROSS/TAYLOR.First and last names are inverted on the ticket OSI DL NAME CORRECTION ADDED SECOND NAME TO LAST NAMEĤ.For example, SMITH/ELIZABETH changed to SMITHANDERSON/ELIZABETH.Addition to the last name without changing the name OSI DL NAME CORRECTION TO 3 LETTERS OF LAST NAME ONLYģ. Corrections to the last name is limited to a maximum of three characters if a correction to the last name requires more than three characters, please contact Global Sales Support for assistance.Travel agents may make a correction to the last name and reissue the ticket without a waiver code Reissue the ticket as an even exchange (no other change to flights/dates allowed).OSI DL NAME CORRECTION TO FIRST/MIDDLE NAME ONLY.Add the following OSI message to the PNR advising that a name correction has been made:.Travel agents may make a correction to the first or middle name and reissue the ticket without a waiver code The Secure Flight Passenger Data (SFPD) information remains the same as on the original reservationġ.The same passenger on the original reservation must be the traveler.Only one reissue for a name correction is allowed per passenger ticket.All flights on the ticket must be Delta-operated (including Delta Connection carriers).Applies worldwide for Delta 006 ticket stock.Please follow these guidelines for name corrections that occur before or after ticketing to ensure that the PNR is documented correctly and to avoid cancellation of the PNR: Most minor name corrections may be made without contacting Delta for assistance. If the name has already been corrected once and requires further correction and ticket needs to be reissued a second time.More than three letters of the customer’s last name need to be corrected.If the itinerary includes travel to/from India.If the itinerary includes travel to/from China.If the itinerary includes flights operated by any other carrier, including Aeromexico, Air France, KLM, Korean Air, or Virgin Atlantic.When one or more of the following exclusions apply, please contact Global Sales Support or Delta Reservations for assistance: Name Correction Policy for Domestic & International Tickets
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